We're here to help you succeed with HMPos
UK-based support team available Monday to Friday, 9am - 6pm
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Mon-Fri, 9am-6pm GMT
Help with initial setup, hardware installation, and system configuration
Learn how to use HMPos effectively for your laundry business
Resolve technical issues and get your system running smoothly
Learn about specific features and how to use them effectively
Your POS terminal comes pre-configured. Simply connect it to power and internet, then log in with your account credentials. Our team can guide you through the process remotely if needed.
First, check that the printer is connected and has paper. If issues persist, contact our support team. We can diagnose the issue remotely and, if necessary, arrange a replacement printer.
Yes! HMPos is cloud-based and can be accessed from any device with internet access. You can use it on your POS terminal, tablet, smartphone, or computer.
Go to Settings > Users in HMPos and click "Add User". Enter their details and assign appropriate permissions. They will receive an email invitation to set up their account.
HMPos has an offline mode that allows you to continue processing orders without internet. Data syncs automatically when connection is restored. For extended outages, contact support for guidance.
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